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USB 'Y' CABLE: There is a USB Cable that was included with this modem that is more of a 'Y'-type connecting cable. You can use this cable for two reasons...

1. Extend the Modem so it can located for better reception

2. Increasing the operating power of the transiever

     The first method of being able to move the modem on the extended cable is most common and the first thing to try. If you still cannot get a good signal, then plug BOTH Male ends into different USB ports on your PC to increase the power the modem is getting for a more powerful reception and trasnmission. It boosts the power but is not advised by support to be used constantly. (It does get warm to the touch after long use.)

     It is also noteworthy that these modems can go out and cause problems from simply not initializing to preventing a PC from booting up. (I know this personally.) The best procedure to follow is to simply unplug the modem before powering on your PC or bringing it back from a sleep state. There may be a need to manually initialize the modem by clicking on 'Options' and choosing 'Find Device' after you plug it back in.

     Connection still dropping or is slow? Try moving the modem to get a better signal. Then try enabling NDIS, which is an 'always on' connection that simulates more of a broadband rather than dial-up mode. Although a few more hoops to jump through, it will help get a less-frustrating and more stable connection.

Click the WWAN Tab up top. You'll then see these options appear...

CHECK the Checkbox for 'Enable NDIS' then click OK. A confirmation dialog will then appear...

     Click on OK again and the modem will re-initialize, which takes a couple of minutes to do sometimes so BE PATIENT as it may pause a few moments on you. At this point, you SHOULD be able to surf and owrk online with no problems in connectivity unless the actual signal changes. Incidentally this is also useful for times using a Laptop in a different or more remote location.

     You COULD use this setting indefinately, however it is not advised to keep it on NDIS. So alternate here and there, and use your judgement on when to use the more conventient NDIS setting depending on connectivity and location. Hope this has helped!!